🙋♀️ Frequently Asked Questions (FAQ)

Welcome to the Theranova Help Center. Below are some of the most common questions we receive. If you don’t see your question here, feel free to contact us.

🔹 What makes the Theranova massager different?

Theranova combines deep-tissue massage, soothing heat, and red light therapy in one cordless, wearable device. Our built-in strap keeps it hands-free, so you can relax at your desk, on the couch, or in bed — anytime you need relief.

🔹 Does it really help with neck and back pain?

Yes! Our device is designed to:

• Melt away stiffness and tight knots

• Improve blood circulation

• Support lymphatic drainage

• Soothe tension from poor posture or stress

It’s especially helpful for:

Gym-goers, office workers, wellness lovers, busy parents, and older adults with chronic soreness.

🔹 How do I use it?

Just place the device around your neck or back, use the straps to hold it in place, and press the power button. You can:

• Adjust the massage intensity

• Turn on heat or red light therapy

• Use it anywhere, thanks to the cordless design

A full usage guide is included with your order.

🔹 How long does shipping take?

We ship to the U.S., Canada, Australia, and New Zealand.

• Processing time: 1–3 business days

• Estimated delivery: 7–14 business days

You’ll receive a tracking link once your order is shipped.

🔹 Do you accept returns or refunds?

Due to the personal nature of our product, we do not accept returns. However, if your item is damaged or defective, we’ll send a free replacement or issue a refund. Just reach out to our support team within 7 days of delivery.

🔹 Can I track my order?

Yes! Visit our Track Your Order page and enter your email or order number. Tracking info will also be emailed to you once your order ships.

🔹 Is it safe to use daily?

Absolutely. Our massager is designed for safe, regular use. Many customers use it daily for 10–20 minutes to relieve tension, improve sleep, or wind down after a long day.

🔹 How do I contact Theranova?

We're always happy to help.

Email : theranovastore@gmail.com